Senior Revenue Operations Strategist

Headquarters: Cleveland, Ohio, United States

URL: http://kunocreative.com

About

Join Kuno Creative, a leading employee-owned branding, marketing, and sales agency and a Diamond HubSpot partner. We specialize in guiding companies we believe in toward growth and success through innovative digital solutions. We help companies build predictable pipelines that show clear ROI and forecastable revenue. Our employee-focused mission fosters collaboration, innovation, and measurable client success.

Summary

The Senior Revenue Operations Strategist is an experienced individual-contributor role responsible for independently leading Kuno's most complex, enterprise-scale HubSpot engagements, from platform strategy and hands-on implementation through ongoing optimization, while managing a dedicated book of client accounts. This role adds critical technical and strategic depth, working alongside RevOps Leadership as Kuno scales its portfolio of HubSpot Enterprise clients. The Senior Strategist combines deep platform expertise, integration know-how, and consultative strategy skills to design scalable systems, elevate the broader RevOps team's technical capabilities, and build the delivery capacity Kuno needs to take on larger, more complex client engagements. This role is reserved for practitioners who consistently demonstrate expertise leading enterprise-scale client engagements with minimal oversight while serving as a technical resource to the broader Revenue Operations team.

If you love the moment a client's tech stack finally clicks into place, this role is for you. You'll own the discovery process for our largest HubSpot clients, learn how their sales, marketing, and service teams actually work, and then build the systems that bring it all together. You'll guide engagements from that first "how does everything connect" conversation through implementation and ongoing optimization. This role is built for someone who's spent years working deeply in HubSpot, is comfortable across every Hub, and can step into a messy integration and know exactly where to start.

REQUIREMENTS

Key Responsibilities

• Enterprise Account Ownership & Delivery: Lead discovery, implementation planning, and technical delivery for Kuno's HubSpot Enterprise engagements, including integrations with third-party systems (e.g., NetSuite, SAP, Dialpad, CallRail). Serve as the senior escalation point, own delivery end-to-end, and quality-check deliverables for these accounts.

• Strategic & GTM Advisory: Act as a senior strategic advisor to clients' marketing, sales, and customer success leadership, tailoring RevOps strategy, workflows, and buyer journeys to each client's B2B business model and platform roadmap.

• AI & Advanced Analytics: Design AI-powered workflows, agents, and automations within HubSpot (e.g., Breeze Intelligence), and leverage custom reporting to deliver predictive modeling, forecasting, and advanced insights for clients.

• Process, Playbook & Documentation: Develop repeatable frameworks, SOPs, and playbooks, and produce clear, thorough documentation for all client configurations, integrations, and processes, reducing dependency on any single person and building organizational capacity to scale.

Occasional Responsibilities

• Pre-Sales & Scoping Support: As needed, partner with business development and account leadership to scope, solution, and estimate enterprise engagements, ensuring proposals reflect realistic delivery capacity and technical feasibility.

• Mentorship & Team Enablement: As needed, provide coaching, technical guidance and peer mentorship to Consultants and Specialists in advanced HubSpot configuration, integrations, and RevOps strategy; contribute to team-wide training through collaboration, office hours and knowledge sharing to raise technical capability across the department.

• Continuous Learning: Stay current on HubSpot Enterprise features, share emerging RevOps technologies and industry best practices, and maintain relevant certifications with the broader RevOps team.

QUALIFICATIONS

• 6+ years of experience in Revenue Operations, Marketing/Sales Operations, or a related discipline, including experience managing enterprise-scale accounts

• Deep, hands-on expertise across the HubSpot ecosystem (Marketing Hub, Sales Hub, Service Hub, Operations Hub) at the Enterprise tier, with current HubSpot certifications

• Experience with call/dialer applications (e.g., Dialpad, CallRail, Aircall) and ERP system integrations (e.g., NetSuite, SAP, Microsoft Dynamics), including ongoing administration and optimization

• Solid understanding of system architecture principles, with the ability to execute integrations and configurations across platforms (e.g., Salesforce, ERPs, call/dialer tools, custom applications)

• Demonstrated experience mentoring team members and elevating technical capability across a team, without formal people-management responsibility

• Strong analytical skills, with experience turning complex data into actionable insight for enterprise stakeholders

• Outstanding communication skills and executive presence, with experience engaging senior client stakeholders

• Bachelor's degree in Marketing, Business, Information Systems, or a related field, or equivalent work experience

Skills and Competencies

• Deep subject-matter expertise in RevOps strategy, systems implementation, and HubSpot Enterprise capabilities

• Ability to operate as a strategic advisor while remaining hands-on with technical delivery, managing an independent book of client accounts

• Strong documentation skills; able to translate complex technical configurations, integrations, and processes into clear, client-facing materials

• Comfortable navigating ambiguity and driving clarity on high-complexity engagements

• Familiarity with tools such as Salesforce, call/dialer platforms (e.g., Dialpad, CallRail), ERP systems, Basecamp, Zoom, Slack, and Google Workspace

• Current HubSpot certifications required (e.g., Revenue Operations, CRM Implementation, Solutions Architecture)

• Hands-on experience building AI-powered workflows and applications in RevOps (predictive lead scoring, churn prediction, forecasting, HubSpot Breeze Intelligence).

Training

Kuno uses HubSpot for most clients, and this role is built for someone who already brings hands-on HubSpot experience and current certifications. To support continued growth, you'll have ongoing access to HubSpot Academy courses and emerging platform training, including new feature releases, AI tools, and advanced certifications, to keep your expertise sharp and aligned with the latest capabilities. Existing certifications should be renewed periodically as the platform evolves.

Work Environment

Remote-first work environment that fosters collaboration, creativity, and work-life balance, enabling our team members to thrive from anywhere. With the support of modern tools and a strong virtual community, we ensure all employees have the resources they need to succeed while staying connected and engaged.

Physical Requirements

• Ability to sit for extended periods during the workday

• Ability to travel to off-site locations for events, meetings, or client engagements, with the ability to bend, kneel, lift, and reach up to 20lbs, with or without accommodation

• Ability to use standard office equipment, including a computer, keyboard, mouse, and phone

• Ability to read printed and digital materials, including reports, emails, and training materials

• Ability to hear and respond effectively during in-person or virtual meetings and phone conversations

BENEFITS

• 100% remote, flexible work environment.

• Employee-owned company with annual profit-sharing.

• Generous benefits: healthcare, 401(k) with match, paid maternity and parental leave.

• Unlimited PTO.

Job Specifications

• Department: Revenue Operations

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