Staff Platform Engineer | Observability

THE OPPORTUNITY

We are hiring a Staff Platform Engineer with a dedicated focus on our Observability ecosystem for our Platform area in Brazil !

In an environment of rapid growth and high-scale distributed architecture, your mission is to transform Observability from a passive toolset into a strategic asset using open source standards. You will act as an architect of efficiency and reliability , building a global platform that empowers engineering teams to "own what they build" with confidence.

We are moving beyond basic monitoring to build a comprehensive "Observability as a Service" ecosystem. You will be responsible for evolving a self-service platform that balances performance with cost-effectiveness, solving complex challenges related to high-cardinality metrics, log retention strategies, and distributed tracing.

We strive to eliminate friction. You will design the "Golden Paths" that allow developers to instrument their code instantly and gain high-fidelity signals without operational overhead.

You will have contact with the most popular and modern technologies in the cloud native industry, such as Grafana, OpenTelemetry, Prometheus, Thanos, Loki, Tempo, Pyroscope, Kafka, Kubernetes, AWS, Github Actions, ArgoCD, Crossplane, and Hashicorp Vault. You will also be able to code in Golang, Ruby, or Python to build and maintain our products and tools.

YOUR IMPACT

The team focuses on enabling engineering teams to own and run their decisions end-to-end, rather than taking over support for a set of services. We are responsible for building the necessary tooling and abstractions that simplify service lifecycles. By fulfilling this role, you can expect to:

• Take full end-to-end ownership of our observability stack, ensuring it remains resilient, scalable, and capable of supporting our rapid growth
• Evolve and maintain a cloud-native infrastructure based on Kubernetes, ensuring that our foundation is always at the state-of-the-art
• Bridge the gap between complex infrastructure and developer experience, building the necessary abstractions so teams can manage their own observability lifecycle seamlessly
• Contribute to establishing and maintaining standards, guidelines, and best practices, and formalize them through processes like RFCs (Request for Comments).
• Live the mission: inspire and empower others by genuinely caring for your own well-being and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance

WHO YOU ARE

We are continuously evaluating infrastructure-related operational processes, looking for opportunities to make it as frictionless as possible, and delivering intuitive and reliable tools for other teams to use in their daily activities. We strive to positively impact a large number of engineers in our organization throughout our deliveries.

• This role may fit if you have:
• Proven technical experience with observability practices and tooling (metrics, logs, traces, profiling)
• Proficiency with a major cloud provider (AWS, GCP, or Azure) and its ecosystem of services for building cloud-native applications
• Deep knowledge of Kubernetes and its ecosystem
• Hands-on experience of tools like Prometheus, Thanos, Grafana, Loki, Tempo, or similar open source solutions
• Hands-on experience with OpenTelemetry infrastructure and instrumentation
• Excellent analytical and problem-solving skills, and proven experience in identifying solutions for complex problems.
• The ability to translate technical complexities into clear, actionable guidance for different stakeholders, fostering a culture of collaboration and knowledge sharing.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in AWS, Kubernetes, Software Engineering, and Observability Practices with open source solutions are mandatory requirement.

• Bonus points if you have:
• Experience building internal tools, CLIs, or Kubernetes operators to extend platform capabilities
• Familiarity with Crossplane to manage cloud resources through Kubernetes-native APIs
• A high sense of end-to-end ownership and find satisfaction in building tools that act as a catalyst for the success of other developers
• Service Mesh: Knowledge of Istio, Linkerd, or similar technologies to enhance network observability and security
• FinOps Mindset: Experience in cost-optimization strategies for high-volume telemetry and cloud spend.
• CNCF Kubernetes Certifications (e.g., CKA, CKS, or CKAD)
• CNCF Prometheus/OpenTelemetry Certifications(e.g, PCA,OTCA)